Shipping policy

SHIPPING POLICY

Thank you for shopping with Zombie Lash! 🧟♀️✨ Every order is carefully packed and shipped directly from our Zombie Lash location in Farmingdale, New York.

ORDER PROCESSING

All orders are processed and packaged from our Zombie Lash suite.

Please allow 1–3 business days for your order to be processed before shipment. Business days do not include weekends or major holidays.

During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

SHIPPING & DELIVERY

Shipping rates and available shipping options will be calculated and displayed at checkout.

Once your order has been processed and shipped, you will receive shipping confirmation and tracking information when available.

Delivery times shown by the shipping carrier are estimates and begin after your order has been processed and transferred to the carrier. Zombie Lash cannot guarantee carrier delivery dates.

LOCAL PICKUP

When local pickup is offered at checkout, orders may be picked up from:

Zombie Lash
337 Main Street, Suite 410
Farmingdale, NY 11735

Please wait until you receive confirmation that your order is ready before arriving for pickup. Pickup orders must be collected during the designated pickup hours or by appointment.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact Zombie Lash as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Zombie Lash is not responsible for packages delivered to an incorrect address provided by the customer.

LOST, STOLEN OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delays or delivery issues may occur outside of our control.

Zombie Lash is not responsible for carrier delays, weather-related delays, stolen packages, or packages marked as delivered by the carrier but not received by the customer.

If your package appears to be lost or delayed, please contact the shipping carrier using your tracking information. We will provide reasonable assistance with any information available to us regarding your shipment.

DAMAGED ORDERS

If your order arrives damaged, please contact Zombie Lash as soon as possible after delivery and provide:

  • Your order number
  • Photos of the shipping package
  • Photos of the damaged product(s)
  • A brief description of the issue

Please keep all original packaging until your claim has been reviewed.

RETURNED PACKAGES

If a package is returned to Zombie Lash because of an incorrect or incomplete address, refusal of delivery, or failure to retrieve the package from the carrier, the customer may be responsible for any additional shipping costs required to resend the order.

SHIPPING QUESTIONS

For questions regarding an order or shipment, please contact Zombie Lash and include your name and order number so we can assist you as quickly as possible.

Zombie Lash
337 Main Street, Suite 410
Farmingdale, NY 11735

We bring beauty back to life.