Refund policy

RETURN & REFUND POLICY

Last Updated: September 22, 2026

At Zombie Lash, we take pride in providing high-quality professional and retail beauty products. Due to the nature of our products and for health, sanitation, safety, and quality-control reasons, all customers are encouraged to carefully review their orders before completing a purchase.

PROFESSIONAL & RETAIL PRODUCTS

All sales are considered final once a product has been opened, used, altered, or had its original seal or packaging compromised.

To be eligible for consideration for a return, an item must be:

  • Unused and unopened
  • In its original condition
  • In its original packaging
  • Returned with all seals intact, when applicable
  • Accompanied by proof of purchase

Return requests must be made within 14 days of delivery or purchase.

Return authorization must be obtained from Zombie Lash before sending or bringing back any product. Unauthorized returns may not be accepted.

NON-RETURNABLE ITEMS

For health, safety, sanitary, and intellectual-property reasons, certain products are final sale and cannot be returned or refunded once opened, used, accessed, or downloaded, including:

  • Lash adhesives
  • Primers, bonders, Super Bonders, and other liquid products
  • Opened lash trays
  • Used tools or accessories
  • Opened beauty or skincare products
  • Digital downloads
  • E-books
  • Online courses
  • Downloadable educational materials
  • Gift cards
  • Clearance or items specifically marked “Final Sale”

Digital products, e-books, and downloadable materials are non-refundable once access or delivery has been provided.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact Zombie Lash within 48 hours of delivery.

Please provide:

  • Your name
  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging and shipping materials when applicable

Do not discard the product or its original packaging until your claim has been reviewed.

If Zombie Lash determines that an item was damaged, defective, or incorrectly fulfilled, we may provide an appropriate replacement, store credit, or refund depending on the circumstances and product availability.

ADHESIVES & PROFESSIONAL LIQUIDS

Professional lash adhesives and other professional liquids require proper storage, handling, environmental conditions, and use.

Zombie Lash cannot accept returns or provide refunds for products that have been improperly stored, used outside recommended conditions, contaminated, left open, altered, or otherwise improperly handled after delivery.

Differences in temperature, humidity, technique, curing method, storage, and individual working conditions can affect professional product performance and do not automatically indicate that a product is defective.

CHANGE OF MIND

Zombie Lash does not guarantee returns or refunds due to a change of mind, ordering the wrong item, or deciding that a product is no longer wanted.

If the product remains completely unopened and unused, you may contact us within the applicable 14-day return period to request consideration for a return.

Approved change-of-mind returns may be subject to return shipping costs.

RETURN SHIPPING

Unless an item has been confirmed by Zombie Lash as damaged, defective, or incorrectly shipped, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law or the return resulted from an error by Zombie Lash.

We recommend using a trackable shipping method for approved returns. Zombie Lash is not responsible for return packages that are lost or damaged while being shipped back to us.

REFUNDS

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your bank, credit card company, or payment provider.

Shipping charges and other non-refundable fees will not be included in the refund unless required by law or otherwise approved by Zombie Lash.

COURSES & EDUCATIONAL PRODUCTS

All course registrations, e-books, digital educational products, downloadable materials, and other educational content are non-refundable once the course, content, download, or access has been provided.

Course materials are intended solely for the purchaser and may not be copied, reproduced, shared, distributed, resold, or provided to another person without written permission from Zombie Lash Academy.

Additional course-specific cancellation, attendance, rescheduling, or enrollment policies may apply.

SERVICES

This Return & Refund Policy primarily applies to products and educational purchases.

Beauty services performed by Zombie Lash are subject to our separate booking, cancellation, and service policies. Refunds are not provided for completed services.

CHARGEBACKS & PAYMENT DISPUTES

If you experience a problem with an order, please contact Zombie Lash first so we have an opportunity to review and address the issue.

Fraudulent or improper chargebacks may be disputed using applicable order records, tracking information, communications, signed agreements, or other transaction documentation.

Initiating a chargeback does not automatically entitle a customer to a refund.

Zombie Lash reserves the right to refuse future orders, appointments, services, or course enrollment when permitted by law following fraudulent activity, abuse of our policies, or unresolved payment disputes.

CONTACT US

For return, refund, or damaged-order inquiries, please contact Zombie Lash and include your name and order number.

Zombie Lash
337 Main Street, Suite 410
Farmingdale, NY 11735

We bring beauty back to life.