Zombie Lash Policy and Procedure
How to book
After you book your appointment online you will receive an email confirmation of your appointment. Please be aware that an intake/consent form, photo consent and a waiver form all need to be filled out when you arrive to your first appointment. Please arrive 5 minutes early to fill out the forms. You must be 18 years or older to book. Minimum age to get lashes done is 15 years old with a parent or guardians consent.
Cancel/no show policy
Appointments may be rescheduled up to 24 hours prior. Rescheduled appointments will not be charged an additional non-refundable deposit fee. Please notify me so I can move your appointment for you. No shows will be charged 100% of service. Repeat cancellations may result in a 50% non-refundable deposit being required before being able to book future appointments.
Late Policy
If you believe you will be late, let me know. I will still do your lashes to the best of my ability, but depending on how late you are, you may need to book a touch up mini within 3 days of your appointment. Life happens and if the need for a touch up mini occurs, you will only be charged the 50% of the service if booked within 3 days of your initial appointment. This way you still get your lashes as full as you would like.
Foreign Fill Policy/ Non-Refundable Deposits
I love new clients and fully encourage you to book a refill with me, but I will not be able to do a refill if you have cluster lashes on. Cluster lashes have a wide base and is usually attached to more than one natural lash. These are meant for temporary wear and you will need a removal and full set. All full sets and foreign fills require a non-refundable deposit. The deposit is to hold your appointment slot and is deducted from the final cost of the service.
No gum chewing or Caffeine 4 hours prior to appointment
Although gum chewing can be calming, it makes it difficult to keep my hands steady on your forehead if you are chewing. Caffeine is a stimulant and will cause your eye lids to twitch making it difficult to properly apply your lash extensions.
No makeup or serums 24 hours prior to appointment and after
Any residue left on lashes can prevent the lash extension from properly sticking to your natural lash. Your lashes will be cleaned before starting the appointment. Avoid putting any make up or skin care products on the eye area before your appointment to make sure we utilize all the time on your lash extensions. Do not use any cosmetics, eye creams or serums for the first 24 hours after your appointment.
Service Timing for Appointments/ No Children policy
Full sets take approximately 1 ½-2 hours and refills 1-1 ½ hours. While it may not always take the entire time it is suggested that you plan accordingly as if it will. Please do not bring children with you to your appointment, if you need to reschedule, notify me and I will take care of it for you.
Satisfaction Guarantee/ Refund Policy
Please let me know within 3 days of your last service with me if there is anything you are not satisfied with, I will make every reasonable attempt to make it right. I want you to love your lashes. Unfortunately, there will be no refunds for any completed services. All deposits are non-refundable.